You may return your unused purchase within 30 days of delivery for a full refund (minus shipping). We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
The online store will ship to addresses within the 48 contiguous states. Sorry, we do not ship to international locations, Alaska or Hawaii. If you live in a part of the world we do not service please visit Cleanrun.com they sell all Clip and Go Agility products and will be glad to help you.
Typically we ship orders on Mondays and Thursdays. When your order qualifies for free shipping we will use a shipper of our choice.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.